Self-registered users

If you have forgotten your password, or if your login otherwise does not work, you can renew your password via the Forgot Password service, provided you remember your username or the email address associated with your account. Otherwise, please submit a service request on the Xinfo customer service website.

Renew your password

Xamk users

Multi-factor authentication (MFA)
(available to Xamk users from March 2026)

Login takes place in two steps:

1) long form username (students: username@edu.xamk.fi and staff: username@xamk.fi) and password.
2) separate confirmation

Confirmation can be:

• authentication requested by a mobile application (e.g. Microsoft Authenticator)
• 4–8 digit code received as a text message
• phone call

Note! A smartphone is not required. You can also use a text message or a phone call. If you are unable to use your previously selected verification method, you can set a new method in the Xamk identification service: https://id.xamk.fi. Read more detailed MFA instructions. If you still cannot log in, please submit an IT support service request on the Xinfo customer service website.

The password and the multi-factor authentication method can be changed with bank identifiers at the Xamk identifier service: https://id.xamk.fi. You can get further instructions and help in possible problem situations by leaving the service request on the Xinfo Customer service.

Haka login users

Follow your organisation's instructions on how to act when you have lost your password.